FAQ

What is the delivery time for my order?
When you order from SIJONA, the delivery time might be a bit different from what you’re used to. Since our products are shipped directly from our suppliers, we can save significantly on storage and transport costs. This allows us to keep our prices as competitive as possible.

The average delivery time is 10 to 15 business days (Mon-Fri, excluding public holidays).

What should I do if I haven’t received my order yet?
Due to high demand for our products, your order may arrive a little later than expected. We appreciate your understanding. If this period has passed and you still haven’t received your order, please email us at support@sijona-sydney.com. We’ll investigate and let you know what’s happening with your package.

I want to exchange/return my order, how do I do this?
To return an item, simply contact our customer service via support@sijona-sydney.com. Please include:

  • Your name

  • Your order number (e.g., #0000 from your confirmation email)

  • The reason for the return

We will provide you with the return address and confirm the return. Once that’s done, you can send the product back using a courier of your choice.

What are the costs of returns?
Returns are at your own expense. Costs will depend on the courier you choose. Check the website of your selected courier for pricing information.

What are the conditions for returning my product(s)?
There is a 14-day return period, starting the day you receive your item. Returns are only accepted if:

  • The return period has not expired

  • The product is in its original packaging with all labels intact

  • The product has not been used

Which payment methods can I use?
We accept PayPal, Credit Card, and Afterpay. If you’re unsure whether your payment method is accepted, follow the steps on the payment page to see all available options.

All transactions are processed through secure and reliable payment systems, so your payment is 100% safe.

What if I haven’t received a confirmation email for my order?
If you didn’t receive a confirmation email, please email us with your full name and email address at support@sijona-sydney.com. We’ll assist you promptly.

Can I cancel my order?
If you want to cancel your order for any reason, email us as soon as possible at support@sijona-sydney.com. Include:

  • Your name

  • Your order number (e.g., #0000 from your confirmation email)

  • The reason you wish to cancel

We’ll do our best to process your cancellation quickly.

Als je wilt, kan ik er ook een kortere, overzichtelijke versie maken die makkelijk op de website of als pop-up kan worden geplaatst, zodat klanten snel de info vinden. Wil je dat ik dat doe?